• FAQs

          Search engine optimization (SEO) helps businesses drive visits to their website through organic search traffic. Given that the top organic search results receive a third of the clicks, a decline in ranking could be detrimental for your business. Implementing SEO best practices on your website will help to ensure that your web content is seen by as many potential customers as possible. The more visitors you have, the better your chances are of converting those visits into sales!

          Local search engine optimization (SEO) helps local businesses gain visibility by optimizing their local business listings for local search. A business that leverages local SEO will include its address, phone number, local opening times, and exact location in the form of a local citation. The goal is to rank for local searches which are usually performed by people in a specific geographical region looking for a business near them.

          We typically see results within the first 30 to 60 days, but when it comes to SEO, there are many factors at play. It's important to remember that SEO is a long-term strategy and results may not come as fast at you wish.


        • FAQs

          Digital advertising uses the internet to send advertisements to customers who are online through different websites and social media platforms like Google, Bing, LinkedIn and Facebook.

          The price for Google Ads management depends on the monthly ad spend. For accounts with $1,000 in monthly ad spend, the price is $550/month. Between $1,000 and $5,000 a month in ad spend, the price is $950/month. For $5,000 to $10,000 a month in ad spend, the price is $2,000/month. For more than $10,000 a month in ad spend, the price is $4,500/month.

          The price for Social Media Ads management depends on the monthly ad spend. For accounts with $1,000 in monthly ad spend, the price is $550/month. Between $1,000 and $5,000 a month in ad spend, the price is $950/month. For $5,000 to $10,000 a month in ad spend, the price is $2,000/month. For more than $10,000 a month in ad spend, the price is $4,500/month.


        • FAQs

          This depends on the complexity and size of a redesign and if eCommerce is needed. On average, it takes around 14-18 weeks from the web design intensive stage to launch.

          If your website experiences the following issues: it’s not responsive on all devices, has a slow loading speed, the design appears old and tired, users don’t spend long on the site, sales are stagnant, or your business is going through a rebranding - your website needs a redesign to boost your brand awareness and sales.

          Sometimes there’s no need to rebuild a website. Minor edits, refreshing page content and images, or restructuring page layout for SEO best practices can boost traffic and sales.


        • FAQs

          Semantic search launched in 2013 with the release of Google's Hummingbird update. Since then, Google's search engine has become more complex. The integration of machine learning, with RankBrain, and NLP, with BERT, has enabled the search engine to better understand the context of a query and deliver more personalized and targeted results. Semantic SEO is the process of creating machine-readable content using structured data and linked open data to help search engines better understand your content.

          On-page SEO is the practice of optimizing individual web pages in order to rank higher and earn more relevant traffic in search engines. On-page SEO refers to both the content and HTML source code of a page that can be optimized, as opposed to off-page SEO which refers to links and other external signals. From meta tags to page content, website structure, and HTML, on-page optimization services are focused on making your website more visible to search engines.

          Structured data refers to any organized data that conforms to a certain format, such as information in a relational database. When information is highly structured and predictable, search engines can more easily organize and display it in creative ways. Structured data involves using a piece of code that is laid out in a specific format easily understood by search engines. The search engines read the code and use it to display search results in a more dynamic way.


        • FAQs

          An SEO agency has experts in different areas of search engine optimization that may be out of the realm of your marketing team's abilities. SEO can be very complex and time-consuming. Furthermore, as search engine algorithms change it can be difficult to stay current on the latest ranking factors and strategies for improving online visibility. You will likely see a greater return on investment and better results from using a professional SEO agency than you would from tackling this on your own.

          As a digital marketing agency, SMA Marketing provides products and services in four areas: SEO, Local SEO, Digital Advertising, and Web Design

          We focus on building authentic, long-lasting relationships with our clients. We’re goal oriented and results driven and believe in doing good and making a difference in the world.

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Personalization vs Segmentation: What’s the Difference and Why they Both Matter

Today’s consumer is flooded with more marketing messages than any one person can handle. As a result, we’ve have become very good at ignoring unwanted attempts to gain our attention. The reason so many of the marketing messages we are presented with each day feel so impersonal is because they are. In attempts to be “relevant” or “trendy”, many marketers try to reach too broad a segment of the market and, as a result, fade into the ever-increasing noise. To stand out and entice users to engage, marketers are turning to better segmentation and personalization to help them reach their intended niche more effectively. But what’s the difference between personalization and segmentation and why are they so important?

Personalization and segmentation on the surface appear to be very similar, but in actuality, they are very different. Many times people get confused with these two and end up linking them together. Both segmentation and personalization are extremely important for marketers to grasp and execute. But lumping them together, as if they were the same thing, prevents them from being effective.

What is Segmentation:

Segmentation is a marketing strategy which involves  breaking down a broad target market into smaller groups of consumersbusinesses, or countries that have, or are perceived to have, common needs, interests, and priorities. The goal of segmentation is to get a better idea of how a group of like-minded people act and interact. From this information, a marketer can them design and implement a strategy to target them.

There are a number of ways in which a marketer can segment an audience. Some of the most common ways are:

  • Demographic: Break down according to sex, age, race, generation, occupation, etc.
  • Geographic: Break down by geographic regions such as county, state, city, neighborhood.
  • Behavioral: Break down by knowledge of, attitude towards, usage rate, response.
  • Cultural: Break down by cultural origin.
  • Psychographic: Break down by the activities, interests, and opinions (AIOs) of customers.

Why Segmentation is Important:

In order to effectively communicate your message, segmentation is critical. The type of segmentation used will depend on the overall goal of the marketing strategy. For instance, if you are going to send coupons for your suntan lotion company, you are going to want to be sure that you send them to homes near locations that have beaches. So a geographic segmentation is a great place to start.

The more you segment, the more targeted your audience becomes. Within each of your segments, you can break them down further by using, “hyper-segmentation.” Let’s say you break down your segment by demographics and you are targeting middle-class mothers with children under the age of 5. Now, on the surface this appears to be a good segment, but if you wanted to go deeper and target better you could break that group of middle-class mothers with children under the age of 5 into smaller segments based on behaviors or psychographics.  This would allow you to deliver a more contextually appropriate empathetic message that would deliver truer results. The more segmented, the more powerful your message can be.

Cautions with Segmentation

First, it’s important to document each segmentation slowly and track your response rates. If you narrow your target audience too tightly you won’t have enough people searching for your targeted keywords within your narrowed groups.

Second, it’s important to continue to pay attention to trends in consumer preferences. Tracking industry relevant keywords and phrases as well a trending topics on platforms such as Quora, Google Trends and BuzzSumo are excellent ways to keep a pulse on current shifts. You may find that as your customer changes their interests you need to adjust your segments as well.

Third, don’t assume you got your segment correct. Check your customer groups with surveys, polls, and quantifiable questions to ensure that you have set up the correct categories and that the right groups of people are going into each division within your CRM.

What is Personalization:

Personalized marketing, also know as one-to-one marketing or individual marketing, is a strategy based on leveraging data analysis and digital technology to deliver individualized messages and product offerings to current or prospective customers. While segmentation addresses a group of people with common traits, personalization is focused on the single user. Advancements in technology and data collection have given the marketer tools to deliver their message in a more human way. But personalization isn’t all about technology.

While technology is used to collect the data and help the marketer deliver their personalized message, personalization starts with a better understanding of the people a marketer is trying to reach. Just because you collect data and can deliver a customized engagement, doesn’t mean it’s going to attract the user to engage. If personalization is going to be truly effective, a detailed persona that outlines the demographics, geographics, behavioral tendencies, cultural influences and psychographics must be done. Personalization is about creating a more human connection using the tools we have available. The only way you can achieve that is if you actually understand your audience.

Get our guide & template to creating better personas. 

Why Personalization is Important:

We live in a culture that is constantly being bombarded with messages. As a result, we are losing our ability to pay attention. Gen Z, defined as those born between 1996 and 2010, have an 8-second attention span, which is 4 seconds less than the generation before them. (Source)  “Gen Z ~ which includes today’s teenagers and young 20-somethings ~ currently makes up 25.9 percent of the U.S. population and is expected to account for about 40 percent of all consumer markets by 2020.” (source)  As this group continues to mature, hammering them with more and more information is going to do very little in persuading them to choose one brand over another.

No matter your generation, one thing speaks to the heart of people unlike anything else, being treated as an individual. I have said it before and will stand by it here, all of us are emotional creatures and, at our core, we are seeking two things; significance and security. In other words, we want to be known and appreciated for who we are and we want to feel safe. This can only happen through one-on-one connections. As a marketer myself, my job is to help create these connections, authentically, with the tools available. For companies looking to grow now, personalization is the way to go.

The Impact of Personalization

  • Personalized emails deliver six times higher transaction rates, but 70% of brands fail to use them. (Source)
  • Sixty-one percent of marketers say personalization has helped them achieve a superior customer experience, resulting in fifty-seven percent of this group having increased visitor engagement. (source)
  • Nearly three-fourths (74%) of online consumers get frustrated with websites when content (e.g., offers, ads, promotions) appears that has nothing to do with their interests. (source)
  • In-house marketers who are personalizing their web experiences and who are able to quantify the improvement see, on average, a 19% uplift in sales.
  • Hubspot analyzed 330,000 CTAs over a six-month period and found that personalized CTAs converted 202% better than default versions. (source)
  • 36% of consumers expressed an interest in purchasing personalized products or services, while 48% said they’d be willing to wait longer in order to receive it.
  • 57% of consumers are willing to share personal data in exchange for personalized offers or discounts. Similarly, 52% of consumers would share personal data in exchange for product recommendations, and 53% would do the same for personalized shopping experiences. (source)

While personalization isn’t technically new, web developers in the 90s were tracking user behaviors and using it to influence design and content, it is more accessible than ever. The key to effectively reaching your audience on a personal level takes more than just powerful tools and analytics. It also takes an experienced marketer who understands personalization and consumer behavior. There are no tools I know of that will just take care of everything for you. If you find one, please let me know!

Segmentation and personalization are the keys to amplifying your message and connecting with your audience. The internet has leveled the playing field in most industries and now, more than ever, small and mid-size businesses can build brand equity with their customers and prospects like never before. By breaking down the population into smaller segments you can better position your product and service in a very competitive economy. By unleashing personalization you can create an emotional connection that can transform your business into a brand.

Editor’s Note: This post was originally published in October, 2016 and has been updated for freshness, accuracy, and comprehensiveness. 

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